Returns & Exchanges

At The Costumer, we want you to be completely satisfied with your purchase; if a piece doesn't fit or meet your expectations, you can return or exchange it within 30 days of delivery. All items must be in their original, unworn condition with all tags attached to be eligible for a full refund.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Package Your Items

  Securely place the items in their original packaging, ensuring all designer tags and hygiene seals remain intact.

• 3.
  Ship It Back

  Print the prepaid shipping label provided via email, attach it to your package, and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our quality control team inspects your return, we will process your refund to the original payment method within 5-7 business days.